Laboratory Operations
The Central Laboratory is manned seven days a week 365 days a year. Our team of trained microbiologists, operators, and chemists are licensed by the State of Florida and are required to undergo continuing education requirements in order to maintain their licensure.

To assure and maintain laboratory certification the lab passes their U.S. Environmental Protection Agency (EPA) and Department of Health (DOH) proficiencies twice a year. We process over 2,000 tests each month to protect public health.

Our emphasis is on ensuring your drinking water is safe by sampling 70 sites located throughout the city and 40 water production wells each month. As part of the Federal Safe Drinking Water Act, your drinking water is routinely tested for bacterial and chemical contaminants.

You should annually receive a copy of these test results in the mail as the Annual Consumer Confidence Report as mandated by the EPA.

An additional part of the Laboratory Operations Division is the Industrial Pretreatment Program. The responsibility of this program is to assure commercial or industrial discharges to the sewer system are not exceeding pollutant limitations.

Permits regulating the conditions under which wastewater may be discharged into the sewer system are issued when necessary. These regulations can be found in the city Code of Ordinances part 74-100.

The standard testing performed keeps the Water and Wastewater Plants in compliance with their permits. The lab is responsible to EPA, DEP, DOH, SJWMD, VCHD, NELAC, and you the taxpayer. We also function as a consulting resource to the Utilities Department complimenting their own capabilities. Providing innovative and effective services to help find solutions is part of our commitment to excellence.

Important Numbers
Main Number
386-506-5500

Customer Service
(Water / Sewer/ Garbage Bill Questions & Payments)
386-506-5720

Community Development & Building Permits
386-506-5600

Code Compliance Hotline
386-506-5604

Fire Administration
386-506-5900

Parks & Recreation
386-506-5850

Parks & Recreation Afterhours
386-756-7400

Police Department
386-506-5800

Police Non-Emergency & Animal Control
386-756-7400

Public Utilities
386-506-5750

Public Utilities Afterhours
386-756-5380

Public Works
386-506-5575

Public Works Afterhours
386-756-7400

City Manager,
Mayor & City Council

386-506-5501

Click here to go to the Stormwater Management page
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.