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Public Utilities
Public Utilities Director
Andrew Neff
Phone: 386-506-5750
The Public Utilities Department operates and maintains the City's municipal utility system, which includes potable (drinking) water, sanitary sewer and reclaimed water.

In addition to serving our community, the Department's service area also includes the Town of Ponce Inlet, Wilbur-by-the-Sea, and portions of Daytona Beach Shores and unincorporated Volusia County.


Public Utilities - Important Phone Numbers
To report a water line leak, meter leak, or water pressure problem, call the Public Utilities 24 Hour Emergency Hotline (386) 756-5380.
Establish or Cancel Service (386) 506-5720
Billing Questions (386) 506-5720
Drinking Water Questions (386) 506-5770
Report a Water Line Leak or Break (386) 506-5955
Cross Connection and Backflow Problems (386) 506-5955
Report a Meter Leak (386) 506-5731
Report a Sewer Spill (386) 506-5955
Water Pressure Problem (386) 506-5770
Water/Sewer Line Locations (386) 506-5955
Administrative Office (386) 506-5750
Water/Sewer Permits (386) 506-5750
Cross Connection and Backflow Reporting (386) 506-5750
Important Numbers
Main Number
386-506-5500

Customer Service (Water)
386-506-5720

Community Development
& Building Permits

386-506-5600

Code Compliance Hotline
386-506-5604

Public Works
386-506-5575

Non-Emergency and After Hours City Operations, Police & Animal Control
386-756-7400

Fire Non-Emergency
386-506-5900

Parks and Recreation
386-506-5850

Public Utilities Emergency
386-756-5380

City Manager, Mayor
& City Council

386-506-5501

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668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.