Citizen Complaints
Citizens are encouraged to bring forward legitimate grievances regarding misconduct by Port Orange Police Officers. If you have a general complaint, problem, suggestion or praise you would like to tell us about and do not wish to be contacted, please use the online feedback form.

However, specific complaints concerning officer misconduct should be documented on a Citizen Complaint Form. The form requires Adobe Acrobat Reader to download. The form is also available in the Port Orange Police Department lobby.

This complaint form is to be made available to any citizen who wishes to file a complaint. The person who is making the complaint must complete the form in its entirety (except the shaded areas for official use only) and have the form notarized. Any notary public can notarize this form. A notary is available at the front desk of the Port Orange Police Department from 8a.m. to 5 p.m. Monday through Friday. Anyone who needs assistance in completing the complaint form should call 756-7400 and ask for a Port Orange Police Department Supervisor. The completed and notarized form must be submitted at the front desk of the Port Orange Police Department, mailed to the Port Orange Police Department at 4545 Clyde Morris Blvd. Port Orange, FL 32129 or given directly to any member of the Port Orange Police Department. The complainant should be sure to leave a phone number in the space indicated on the complaint form.

An investigator will contact the complainant as soon as practical after receiving the complaint, usually within three days of receiving the complaint. Investigations are to be completed with 45 days of receiving the complaint. In order to preserve the integrity of the process, all investigations of misconduct are based on sworn testimony given in writing and in tape recorded oral interviews. In the interest of fairness, it is important that Florida Statutes 837.06 and 775.082-083-084 are understood by anyone making an official statement in connection with an official investigation. Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of their official duty shall be guilty of a misdemeanor of the second degree. Further, if the allegations against the officer are not sustained, the accused has the right to pursue civil recourse against the complainant.

In the interest of maintaining the integrity of this investigation, I would ask for your cooperation by not discussing the specifics of this case with anyone other than the chief investigator or your representative until the investigation has been concluded. Although there is no legal prohibition against this, such discussions could adversely affect the accuracy of our findings. Please be assured that our investigation will be thorough and timely.

Download Citizen Complain Form

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