Due to scheduled maintenance, the Online Utility Billing and
Building Permits Systems will be unavailable from 5 p.m. July 31 - 5 p.m. August 1.

Starting Service
For customers starting service at an existing location, not requiring any additional installation, it only takes a simple telephone call. Same day service is available for all orders placed before 1:00 P.M. daily. Emergency connections can be done after 1:00 P.M. for an additional service charge. Service orders will be taken up to 10 business days before your needed start date.

To start service we require the following information:

    • Full name (no abbreviations or initials)

    • Driver's license / state identification number

    • Proof of ownership if you own the property (i.e. signed and witnessed settlement statement or recorded deed) For renters, we need a signed and witnessed lease via fax at 386-506-5711 or brought into the office.

    • For commercial service -the business name as it appears on your occupational license and corporate papers, as well as your federal tax identification number.


We require a deposit on all accounts. The City of Port Orange does not accept letters of credit or Dunn & Bradstreet Ratings. The deposit required is based on two factors, meter size and location ownership status. All deposits earn interest based on current market rates. We post an interest credit to your account during the September billing cycle annually. Your deposit remains on the account as long as the account is active and is refunded only upon termination. When you have terminated your account, we will deduct your final bill from your deposit prior to issuing a refund.

Important Numbers
Main Number
386-506-5500

Customer Service
(Water / Sewer/ Garbage Bill Questions & Payments)
386-506-5720

Community Development & Building Permits
386-506-5600

Code Compliance Hotline
386-506-5604

Fire Administration
386-506-5900

Parks & Recreation
386-506-5850

Parks & Recreation Afterhours
386-756-7400

Police Department
386-506-5800

Police Non-Emergency & Animal Control
386-756-7400

Public Utilities
386-506-5750

Public Utilities Afterhours
386-756-5380

Public Works
386-506-5575

Public Works Afterhours
386-756-7400

City Manager,
Mayor & City Council

386-506-5501

Click here to go to the Stormwater Management page
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.