Customer Service: Terminating Service
You may terminate an account no more than one week in advance.

Renters/Mobile Home Parks
  • Verification of account holder's driver's license/state ID** number on file
  • Date you would like to terminate service
  • Forwarding address
Property Owners
Selling a Property:
  • Copy of the signed settlement statement, recorded deed, or certificate of title showing that you are no longer the owner
  • Verification of account holder's driver's license/state ID**
  • Forwarding address
  • Please note that if you are sharing the deposit on multiple properties, your deposit will not be refunded
Renting a Property:
  • The account will not be taken out of your name until the renter sets up service
  • Please note your deposit will not be refunded if you are still the property owner
  • Copy of the signed settlement statement, recorded deed, or certificate of title showing that you are no longer the owner
**Businesses may provide a copy of federal tax identification number in place of a driver's license. Person signing the application must be listed on SunBiz.org as an authorized officer/director of the corporation.
Listing Agents
  • Verification of the account holder's real estate license number on file
  • Copy of signed settlement statement, recorded deed or certificate of title showing the new owner
  • Date to terminate service
  • Forwarding address
Forclosure
  • Copy of Deed In Lieu
  • Verification of account holder's driver's license/state ID number on file
  • Date to terminate service
  • Forwarding address
Please note that we cannot accept the Deed in Lieu unless it states the property address or parcel number. If you have any questions, please call us at 386-506-5720.
Contact Us
Mon-Fri 8am-5pm, except Wed 8am-4pm
Important Numbers
Main Number
386-506-5500

Customer Service
(Water / Sewer/ Garbage Bill Questions & Payments)
386-506-5720

Community Development & Building Permits
386-506-5600

Code Compliance Hotline
386-506-5604

Fire Administration
386-506-5900

Parks & Recreation
386-506-5850

Parks & Recreation Afterhours
386-756-7400

Police Department
386-506-5800

Police Non-Emergency & Animal Control
386-756-7400

Public Utilities
386-506-5750

Public Utilities Afterhours
386-756-5380

Public Works
386-506-5575

Public Works Afterhours
386-756-7400

City Manager,
Mayor & City Council

386-506-5501

Click here to go to the Stormwater Management page


City Tweets
Police Tweets
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.