Customer Service: Starting Service
***Please note after 2pm is next business day service. Additional Fees Apply ****
You may set up a new account no more than one week in advance.

Renters/Mobile Homes
  • Copy of valid signed and witnessed lease.
  • If you are not leasing through the land owner, a copy of the signed Management Agreement between land owner and agent.
  • Legible copy of account holder's drivers' license/state ID.** Please note that dark copies/faxes will not be accepted.
  • Deposit (please call 386-506-5720 for a quote).
  • Service Fee
    • $40 fee for all orders placed up to 7 days in advance or same day service before 2:00 pm
    • $80 fee for same day service for all orders placed after 2:00 pm

New Home/Land Owners
  • Copy of valid signed and witnessed settlement statement or recorded deed.
  • and agent.
  • Legible copy of account holder's drivers' license/state ID.** Please note that dark copies/faxes will not be accepted.
  • Deposit (please call 386-506-5720 for a quote).
  • Service Fee
    • $40 fee for all orders placed up to 7 days in advance or same day service before 2:00 pm
    • $80 fee for same day service for all orders placed after 2:00 pm
** Businesses may provide a copy of federal tax identification number in place of a driver's license. Person signing the application must be listed on SunBiz.org as an authorized officer/director of the corporation.

Contact Us
Mon-Fri 8am-5pm, except Wed 8am-4pm
Important Numbers
Main Number
386-506-5500

Customer Service
(Water / Sewer/ Garbage Bill Questions & Payments)
386-506-5720

Community Development & Building Permits
386-506-5600

Code Compliance Hotline
386-506-5604

Fire Administration
386-506-5900

Parks & Recreation
386-506-5850

Parks & Recreation Afterhours
386-756-7400

Police Department
386-506-5800

Police Non-Emergency & Animal Control
386-756-7400

Public Utilities
386-506-5750

Public Utilities Afterhours
386-756-5380

Public Works
386-506-5575

Public Works Afterhours
386-756-7400

City Manager,
Mayor & City Council

386-506-5501

Click here to go to the Stormwater Management page


City Tweets
Police Tweets
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.