Customer Service: Starting Service
***Please note after 2pm is next business day service.
You may set up a new account no more than one week in advance.

To start service we require the following:
For over-the-phone applications, please submit a "New Service Application and Checklist" under Rates and Forms in addition to your supporting documentation. You may fax or email us the paperwork in advance to your call.


Renters/Mobile Homes
  • Legible copy of account holder’s driver's license / state I.D. Please note that dark copies/faxes of the license will not be accepted.
  • Copy of valid signed and witnessed lease.
  • If you are not leasing though the land owner: copy of the signed Management Agreement between land owner and agent.
  • Deposit (please call for quote: 386-506-5720)
  • Service Fee.
    • $35 fee for all orders placed up to 7 days in advance or same day service before 2:00PM daily.
    • $70 fee for same day service for all orders placed after 2:00PM daily.

    **Businesses may provide a Copy of federal tax identification number in place of a driver’s license



New Home/Land Owners
  • Legible copy of account holder’s driver's license / state I.D. Please note that dark copies/faxes of the license will not be accepted.
  • Copy of valid signed and witnessed settlement statement or recorded deed
  • Deposit (please call for quote: 386-506-5720)
  • Service Fee.
    • $35 fee for all orders placed up to 7 days in advance or same day service before 1:00PM daily.
    • $70 fee for same day service for all orders placed after 1:00PM daily.

Listing Agents
  • Business name as it appears on your occupational license & corporate papers and
    • copy of federal tax identification number OR
    • Name of real estate listing agent and real estate license of listing agent.
  • Real Estate Listing Agreement between the owner and agent.
  • Deposit (please call for quote: 386-506-5720)
  • Service Fee.
    • $35 fee for all orders placed up to 7 days in advance or same day service before 2:00PM daily.
    • $70 fee for same day service for all orders placed after 2:00PM daily.          

Contact Us
Mon-Fri 8am-5pm, except Wed 8am-4pm
Important Numbers
Main Number
386-506-5500

Customer Service (Water)
386-506-5720

Community Development
& Building Permits

386-506-5600

Code Compliance Hotline
386-506-5604

Public Works
386-506-5575

Non-Emergency and After Hours City Operations, Police & Animal Control
386-756-7400

Fire Non-Emergency
386-506-5900

Parks and Recreation
386-506-5850

Public Utilities Emergency
386-756-5380

City Manager, Mayor
& City Council

386-506-5501

Click here to go to the Stormwater Management page
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.