Customer Service: Pay My Utility Bill Online
Proposed water and sewer rate changes will be considered by City Council
on Dec. 9, 2014 at 6:30pm at 1000 City Center Circle.

***Please note after 2pm is next business day service.
For immediate service, please call us or come into our office.

Online Registration

Utility Billing Online offers customers a convenient way to track their water, sewer and garbage collection payments and provides a record of how much water they use over time. It is part of the city's effort to give citizens access to information whenever they want instead of only during business hours.
Register
  • Access our utility billing online website. Select the left-hand menu option "Create Account"
  • Enter your Account ID as it is printed on your bill (including the hyphen).
  • Enter your most recent past due date.
  • Select "Submit" and follow the directions on the screen. You will need a valid email address.
Billing
Ebills are available through our utility billing online website. To receive a copy of your bill through your e-mail please log in to our utility billing online website and register under the left-hand menu option "Manage ebilling".
Payments
  • To make online payments, log in to our utility billing online website. We accept debit cards, credit cards, and e-checks.
  • To make an immediate payment select "Pay Now" from the welcome screen or under the left-hand menu option "Make Payments" select "Immediate".
  • To store payment information, under the left-hand menu option "Make Payments" select "Wallet Maintenance" and add or delete stored payment information. This information will not update your auto pay payment method.
  • To enroll for auto pay, select the left-hand menu option "Auto Pay". Then select the left-hand menu option "Enroll". Choose your payment method and enroll. Please note that two billing cycles are required to complete enrollment. Please ensure your bills state you're enrolled for auto pay before filing away your bill.
  • To cancel or change auto pay, select the left-hand menu option "Auto Pay". Then select the left-hand menu option "Disable". Follow the directions on the screen to cancel auto pay. Please note that the "Disable" menu option will not be available if you have a pending draft. Please call us to cancel the pending draft and pay the balance before logging in to disable the current auto pay. Re-enroll with a new card.
Charges will be assessed on returned checks according to Ordinance Sec. 2-238 under Rates and Forms.
Online Troubleshooting
User ID:
  • Your User ID is your account number (including the hyphen) as it is printed on your bill.
  • If you've created a master account go to our utility billing online website. Select "Forgot User ID". Enter your email registered with the account.
Forgot PIN:
  • At our utility billing online website select "Forgot PIN" on the left-hand menu. Enter your User ID (including the hyphen) and the email registered for pin recovery.
  • You can also call customer service at (386) 506-5720 for your pin number. You must provide the driver's license number or Federal tax ID number on file for the account holder.
Locked out of account:
  • Please make sure the User ID entered is correct and includes the hyphen as it is printed on your bill.
  • Do not use browser-stored information (clear cookies/cache)
  • Please call us during business hours at (386) 506-5720 to unlock your account.
Problems opening the website page:
Additional Tools:
    If online problems persist
  • Turn off your pop up blocker. Go to Tools > Pop Up Blocker > Turn Off Pop Up Blocker
  • Clear your stored information. Click here for more information
  • Restart your browser
  • Contact us at 386-506-5720 during business hours and view other forms of direct payment under How to Pay My Utility Bill
Contact Us
Mon-Fri 8am-5pm, except Wed 8am-4pm
Important Numbers
Main Number
386-506-5500

Customer Service (Water)
386-506-5720

Community Development
& Building Permits

386-506-5600

Code Compliance Hotline
386-506-5604

Public Works
386-506-5575

Non-Emergency and After Hours City Operations, Police & Animal Control
386-756-7400

Fire Non-Emergency
386-506-5900

Parks and Recreation
386-506-5850

Public Utilities Emergency
386-756-5380

City Manager, Mayor
& City Council

386-506-5501

Click here to go to the Stormwater Management page
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.