Customer Service: Extended Vacation
Vacation Status
An account on extended vacation status receives a discounted monthly garbage rate. To qualify, you must meet the following requirements:
  • You must confirm the driver's license /state ID number on file of the account holder
  • You must be gone for a period of three (3) months or longer. Requests under three (3) months will be charged a $40 fee
  • Water service must be shut off while you are away. At your request, reclaimed water or individual sprinkler meters may remain on
  • Minimum of 24-hour notice must be given to be taken off vacation status. If same day service is requested, a $40 service fee before 2:00 pm or $80 after 2:00 pm will apply Monday – Friday. If any requests are made over the weekend, an $80 fee will be charged
Please note that we can only complete shut off or turn on requests up to seven (7) days in advance or less.
Contact Us
Mon-Fri 8am-5pm, except Wed 8am-4pm
Important Numbers
Main Number
386-506-5500

Customer Service
(Water / Sewer/ Garbage Bill Questions & Payments)
386-506-5720

Community Development & Building Permits
386-506-5600

Code Compliance Hotline
386-506-5604

Fire Administration
386-506-5900

Parks & Recreation
386-506-5850

Parks & Recreation Afterhours
386-756-7400

Police Department
386-506-5800

Police Non-Emergency & Animal Control
386-756-7400

Public Utilities
386-506-5750

Public Utilities Afterhours
386-756-5380

Public Works
386-506-5575

Public Works Afterhours
386-756-7400

City Manager,
Mayor & City Council

386-506-5501

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City Tweets
Police Tweets
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.