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Customer Service: Going on Vacation
***Please note after 2pm is next business day service.
For immediate service, please call us or come into our office.

Vacation Status
An account on vacation status receives a discounted monthly garbage rate. To qualify you must meet the following requirements.

  • Please submit a "Utility Service Application" under Rates and Forms. You must confirm the license number on file of the account holder. You may fax or email us the paperwork in advance to your call.You must call to confirm your submission.
  • You must be gone for a period of 3 months or longer. Requests under 3 months will be charged a $35 fee.
  • Water service must be shut off while you are away. At your request, reclaimed water or individual sprinkler meters may remain on.

Please note that we can only complete shut off or turn on requests up to 7 days in advance or less.



Contact Us
Mon-Fri 8am-5pm, except Wed 8am-4pm
Important Numbers
Main Number
386-506-5500

Customer Service (Water)
386-506-5720

Community Development
& Building Permits

386-506-5600

Code Compliance Hotline
386-506-5604

Public Works
386-506-5575

Non-Emergency and After Hours City Operations, Police & Animal Control
386-756-7400

Fire Non-Emergency
386-506-5900

Parks and Recreation
386-506-5850

Public Utilities Emergency
386-756-5380

City Manager, Mayor
& City Council

386-506-5501

Click here to go to the Stormwater Management page
668.6076. Public records status of e-mail addresses; agency website notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.