Customer Service: Extended Vacation
Vacation Status
An account on extended vacation status receives a discounted monthly garbage rate. To qualify, you must meet the following requirements:
  • You must confirm the driver's license /state ID number on file of the account holder
  • You must be gone for a period of three (3) months or longer. Requests under three (3) months will be charged a $40 fee
  • Water service must be shut off while you are away. At your request, reclaimed water or individual sprinkler meters may remain on
  • Minimum of 24-hour notice must be given to be taken off vacation status. If same day service is requested, a $40 service fee before 2:00 pm or $80 after 2:00 pm will apply Monday – Friday. If any requests are made over the weekend, an $80 fee will be charged
Please note that we can only complete shut off or turn on requests up to seven (7) days in advance or less.
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