Customer Service: Deposits
Starting Service
The deposit required is based on two factors, meter size and location ownership status. For more information regarding deposit pricing please see Resolution No. 13-41 Water and Sewer under Rates and Forms. The City of Port Orange does not accept letters of credit or Dunn & Bradstreet Ratings. All deposits earn interest based on current market rates. We post an interest credit to your utility account.

    The following are guidelines regarding deposit set-up.

  • We require complete deposits on all accounts for both owners and renters at the time of activation. Owners renting out properties may request put their deposits on hold.
  • Renters and commercial accounts may not share deposits between properties.
  • Individual owners can share deposits on the first 3 owned properties. Additional meters will require additional deposits.
Terminating Service
Refunds are issued in the name of the account holder. Deposits are non-transferable between individuals. When you have terminated your account, we will deduct your final bill from your deposit prior to issuing a check refund. If you have more than one account, outstanding balances and deposits will be transferred to an active account.

**Please note that deposit refunds do not apply to owners renting out properties. Owner deposits remain on accounts until the properties have been sold. Please contact us if your deposit has been released erroneously.

Transferring Deposits
Deposits can be transferred between accounts if they meet the following criteria:

  • Both accounts must be in the name of the same individual. – Deposits are non-transferable between individuals. In the event of a name change or the death of a spouse Please see click here for more information.
  • Accounts must have a zero balance at the time of transfer. Final bills will be transferred onto the new accounts.
  • Both accounts must be for the same customer status: Renter to Renter or Owner to Owner.
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