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The resident is responsible for any leaks past the City meter.
A "Boil Water Notice" is an official public notification that is required by law, informing those affected to boil their water that is used for cooking or drinking for one to three minutes as a precautionary measure. During this time, our staff collects water samples in the affected area, and performs bacteriological tests to determine that the water is safe to drink. While the "Boil Water Notice" is in effect, the water may be used for bathing and similar purposes. The "Boil Water Notice" will usually be hand delivered in the form of a paper flyer, but may be issued via TV, radio and newspapers when large areas are impacted. The notice will be in effect until a flyer or media broadcast is issued, informing the affected public that the "Boil Water Notice" has been rescinded. Contact us at 386-506-5750 for more information.
A "Boil Water Notice" is issued when water pressure in an affected area falls below 20 p.s.i. When pressure falls to this level there is the potential of back-siphonage and cross-contamination of the water system. Events that may cause low pressure are water main breaks, high service pump failure or planned construction of water lines. When these events occur, a "Boil Water Notice" is issued as a precautionary measure, and is in effect until bacteriological samples have been taken, analyzed and the results indicate that the water is safe to drink. After two consecutive days of bacteriological tests have passed, the "Rescinding of Boil Water Notices" are distributed.
If you have any water quality concerns, such as taste, odor, color, etc, you can call the water treatment plant, 386-756-5380. A treatment plant operator will answer any questions you may have and respond to your complaint promptly.
Get a well permit from Volusia County Environmental Management. Please call 386-254-4612 for more information. Yes, you need a permit even if you are going to pump from a retention pond. Well drilling companies get the permit as part of their service when they drill a well.
Please contact the Community Development Department at 386-506-5607 to find out what types of plants are permissible and what formal approvals may be necessary to do this.
Call 386-506-5795, our Wastewater Collection Division, Monday through Friday, between the hours of 7 a.m. to 3 p.m. At any other time, call 386-756-5380 or 386-506-5785.
If the damaged lateral is more than 15 feet from the edge of the paved street or if the damage is located between the house and the clean-out, then you will need to contact a local plumbing company to make the repairs. In other instances, call 386-506-5795, our Wastewater Collection Division, Monday through Friday, between the hours of 7 a.m. and 3 p.m. At any other time, call 386-756-5380 or 386-506-5785.
Explosive liquids or solids, fire hazard liquids or solids, grease, oils, whole blood, wood, glass, plastics, dyes, radioactive wastes, antifreeze, oxygen demanding products and biohazard substances including pesticides should not be disposed of in the sanitary sewer system.
The City of Port Orange does not perform utility locates for water, sewer and reclaimed water lines on private property. You will have to locate these lines yourself. However, you need to contact the One-Call Service at 800-432-4770, for other utilities to be located, if you are performing excavation work deeper than 10 inches. The One-Call Service is responsible to contact all local utility companies to locate their utilities for you. They have 48 hours to do so, after being contacted by the One-Call System, and they will use paint and flagging to mark the ground where their utilities exist. If you plan to dig within two feet of these marks, be very cautious, using hand tools only, in order to avoid damaging the buried utility lines. Due to the 48-hour notice, you will need to plan ahead and call in advance of your work.
If you are performing work deeper than 10 inches, you must notify the One-Call Service at 800-342-4770 to contact all local utility companies to locate their lines for you. After the One-Call Service has contacted them, utility companies have 48 hours to locate their lines. They will use paint and flagging to mark the ground where their utilities are buried. If you plan to dig within two feet of these marks, use extreme caution, using hand tools only, to avoid damaging the buried lines. Remember to plan ahead, due to the 48-hour notice.
Minor or major dirt filling or excavating operations within 15 feet of the edge of a street also requires a City right-of-way permit. Right-of-way permits are also required for construction efforts, such as installation of an additional driveway. Mailbox post installations do not require a permit, if done carefully with hand tools. However, any type of masonry mailbox or planter structure installation will require City Council approval of a Right-of-Way License Agreement and subsequently a right-of-way use permit. Please contact the Public Utilities Department at 386-506-5754 or 386-506-5757 for assistance with this permitting application process.
Reclaimed water involves taking what we once considered to be wastewater, giving it a high degree of treatment, and using the resulting high quality reclaimed water for a new beneficial use. The City of Port Orange uses its reclaimed water for irrigation of residential lawns, golf courses, athletic fields and road medians. Extensive treatment and disinfection ensure that public health and the quality of the environment are protected.
There simply isn't enough of it to supply everyone. It takes five wastewater customers to supply one reclaimed water customer.