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1. What do I do if I want to plant flowers, shrubs or trees within 15 feet of the edge of the pavement on a City street?

Please contact the Community Development Department at 386-506-5607 to  find out what types of plants are permissible and what formal approvals  may be necessary to do this.

2. Who do I call if my sewer is backing up?

Call 386-506-5795, our Wastewater Collection Division, Monday through  Friday, between the hours of 7 a.m. to 3 p.m. At any other time,  call  386-756-5380 or 386-506-5785.

3. What should I do if I accidentally damage a sanitary sewer lateral?

If the damaged lateral is more than 15 feet from the edge of the paved  street or if the damage is located between the house and the clean-out,  then you will need to contact a local plumbing company to make the  repairs. In other instances, call 386-506-5795, our Wastewater  Collection Division, Monday through Friday, between the hours of 7  a.m. and 3 p.m. At any other time, call 386-756-5380 or 386-506-5785.

4. What types of things are unsafe to dispose of in the sewer system?

Explosive liquids or solids, fire hazard liquids or solids, grease,  oils, whole blood, wood, glass, plastics, dyes, radioactive wastes,  antifreeze, oxygen demanding products and biohazard substances including  pesticides should not be disposed of in the sanitary sewer system.

5. If I plan on doing any type of digging on my property, do I need to call someone to locate the water and sewer lines?

The City of Port Orange does not perform utility locates for water,  sewer and reclaimed water lines on private property. You will have to  locate these lines yourself. However, you need to contact the One-Call  Service at 800-432-4770, for other utilities to be located, if you are  performing excavation work deeper than 10 inches. The One-Call Service is  responsible to contact all local utility companies to locate their  utilities for you. They have 48 hours to do so, after being contacted by  the One-Call System, and they will use paint and flagging to mark the  ground where their utilities exist. If you plan to dig within two feet of  these marks, be very cautious, using hand tools only, in order to avoid  damaging the buried utility lines. Due to the 48-hour notice, you will  need to plan ahead and call in advance of your work.

6. Can I do excavation work within 15 feet of the edge of the pavement of a City street?

If you are performing work deeper than 10 inches, you must notify the  One-Call Service at 800-342-4770 to contact all local utility  companies to locate their lines for you. After the One-Call Service has  contacted them, utility companies have 48 hours to locate their lines.  They will use paint and flagging to mark the ground where their  utilities are buried. If you plan to dig within two feet of these marks, use  extreme caution, using hand tools only, to avoid damaging the buried  lines. Remember to plan ahead, due to the 48-hour notice.

Minor or major dirt filling or excavating operations within 15 feet of  the edge of a street also requires a City right-of-way permit.  Right-of-way permits are also required for construction efforts, such as  installation of an additional driveway. Mailbox post installations do  not require a permit, if done carefully with hand tools. However, any  type of masonry mailbox or planter structure installation will require  City Council approval of a Right-of-Way License Agreement and  subsequently a right-of-way use permit. Please contact the Public  Utilities Department at 386-506-5754 or 386-506-5757 for assistance  with this permitting application process.