FAQs • Port Orange, FL • CivicEngage

Why are precautionary "Boil Water Notices" issued?: A "Boil Water Notice" is issued when water pressure in an affected area falls below 20 p.s.i. When pressure falls to this level there is the potential of back-siphonage and cross-contamination of the water system. Events that may cause low pressure are water main breaks, high service pump failure or planned construction of water lines. When these events occur, a "Boil Water Notice" is issued as a precautionary measure, and is in effect until bacteriological samples have been taken, analyzed and the results indicate that the water is safe to drink. After two consecutive days of bacteriological tests have passed, the "Rescinding of Boil Water Notices" are distributed.

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Public Utilities

The resident is responsible for any leaks past the City meter.

typical residential water service

2. What is a precautionary "Boil Water Notice"?: A "Boil Water Notice" is an official public notification that is required by law, informing those affected to boil their water that is used for cooking or drinking for one to three minutes as a precautionary measure. During this time, our staff collects water samples in the affected area, and performs bacteriological tests to determine that the water is safe to drink. While the "Boil Water Notice" is in effect, the water may be used for bathing and similar purposes. The "Boil Water Notice" will usually be hand delivered in the form of a paper flyer, but may be issued via TV, radio and newspapers when large areas are impacted. The notice will be in effect until a flyer or media broadcast is issued, informing the affected public that the "Boil Water Notice" has been rescinded. Contact us at 386-506-5750 for more information.

3. Why are precautionary "Boil Water Notices" issued?: A "Boil Water Notice" is issued when water pressure in an affected area falls below 20 p.s.i. When pressure falls to this level there is the potential of back-siphonage and cross-contamination of the water system. Events that may cause low pressure are water main breaks, high service pump failure or planned construction of water lines. When these events occur, a "Boil Water Notice" is issued as a precautionary measure, and is in effect until bacteriological samples have been taken, analyzed and the results indicate that the water is safe to drink. After two consecutive days of bacteriological tests have passed, the "Rescinding of Boil Water Notices" are distributed.

4. Who do I call for poor water quality?: If you have any water quality concerns, such as taste, odor, color, etc, you can call the water treatment plant, 386-756-5380. A treatment plant operator will answer any questions you may have and respond to your complaint promptly.

5. If I want to install a well for lawn sprinkling; what steps do I have to take?: Get a well permit from Volusia County Environmental Management. Please call 386-254-4612 for more information. Yes, you need a permit even if you are going to pump from a retention pond. Well drilling companies get the permit as part of their service when they drill a well.