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1. As a resident what am I responsible for if there is a leak?

The resident is responsible for any leaks past the City meter. 

2. What is a precautionary "Boil Water Notice"?

A "Boil Water Notice" is an official public notification that is  required by law, informing those affected to boil their water that is  used for cooking or drinking for one to three minutes as a precautionary  measure. During this time, our staff collects water samples in the  affected area, and performs bacteriological tests to determine that the  water is safe to drink. While the "Boil Water Notice" is in effect, the  water may be used for bathing and similar purposes. The "Boil Water  Notice" will usually be hand delivered in the form of a paper flyer, but  may be issued via TV, radio and newspapers when large areas are  impacted. The notice will be in effect until a flyer or media broadcast  is issued, informing the affected public that the "Boil Water Notice"  has been rescinded. Contact us at 386-506-5750 for more information.

3. Why are precautionary "Boil Water Notices" issued?

A "Boil Water Notice" is issued when water pressure in an affected area  falls below 20 p.s.i. When pressure falls to this level there is the  potential of back-siphonage and cross-contamination of the water system.  Events that may cause low pressure are water main breaks, high service  pump failure or planned construction of water lines. When these events  occur, a "Boil Water Notice" is issued as a precautionary measure, and  is in effect until bacteriological samples have been taken, analyzed and  the results indicate that the water is safe to drink. After two  consecutive days of bacteriological tests have passed, the "Rescinding  of Boil Water Notices" are distributed.

4. Who do I call for poor water quality?

If you have any water quality concerns, such as taste, odor, color, etc,  you can call the water treatment plant, 386-756-5380. A treatment  plant operator will answer any questions you may have and respond to  your complaint promptly.

5. If I want to install a well for lawn sprinkling; what steps do I have to take?

Get a well permit from Volusia County Environmental Management. Please  call 386-254-4612 for more information. Yes, you need a permit even if  you are going to pump from a retention pond. Well drilling companies get  the permit as part of their service when they drill a well.