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If you have an emergency, hang up and dial 911.
Administrative office hours are from 8:00 am to 5:00 pm, Monday to Friday. During those hours, we make every effort to make sure that someone is available to answer the Administrative telephone lines. However, there may be times when the telephones are extremely busy and there may be a delay in answering your call.
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The ISO (Insurance Services Organization) is an advisory organization and the principal provider of rating and statistical information used by the insurance industry in the United States. Quality of public fire protection is one of the items of statistical information the ISO provides to the insurance industry. Under the PPC (Public Protection Class) program, the City of Port Orange has achieved a rating of 3 on a scale of 1 to 10, with 1 being the most desirable rating. Lower insurance rates are available as a City decreases its PPC rating.
No, our department is a career department.
The Port Orange Fire & Rescue Department welcomes visitors to tour our stations. For large groups or specific dates and times, we request that you contact the Department at least one week before the day you would like to visit. We can normally accommodate all requests, however, due to training, maintenance, and inspection activities, we request that you call ahead. Arrangements can also be made for our firefighters to visit daycares, schools, senior care centers, and other facilities. Please use our online form or contact our Administrative Assistant at 386-506-5902 to make these arrangements.
Yes, our department is committed to ongoing public education and will be happy to send a representative to your function. Please use our online form or call the Administrative Assistant at 386-506-5902 at least a week prior to schedule your event.
Household hazardous waste can be disposed of at Tomoka Landfill just West of Daytona Beach. Residents are offered the opportunity to dispose of gasoline, paints, thinners/solvents, pool chemicals, fire extinguishers, and similar materials FREE!
Hazardous waste is defined as liquid, solid, contained gas, or sludge wastes that contain properties that are dangerous or potentially harmful to human health or the environment. For more information on the proper disposal of hazardous waste click here.
Yes, our firefighters will be happy to assist you. Please visit any of our stations between the hours of 8:00 am to 8:00 pm for this service.
If you should need assistance with installation of a smoke detector or changing the batteries of a smoke detector, please call 386-506-5902.
From time to time various businesses and organizations will donate smoke detectors to our department for distribution to home owners who are senior citizens or who are financially unable to purchase them. Please fill out our online form at the link below and someone will contact you.
Reports of fire incidents are available to the public by request. Please call Fire Department Administration at 386-506-5902 and request a report. Because the reports are computer generated, please notify the Fire Department in advance if you wish to obtain a copy. Please provide us with the date, time, and street address of the incident.
Early attention to this problem is extremely important. Our Fire Marshal also actively participates in the Youth Firesetting and Prevention Program. Please contact the fire marshal at 386-506-5905 to obtain further information regarding this program.
It is illegal to use fireworks in the City of Port Orange except on the designated holidays noted below:
For safety reasons, Port Orange Fire Rescue encourages our citizens to leave fireworks to the professionals. For fireworks safety tips, click here .
View a map of the City's fire zones (PDF).
Medicines and medical waste present unique challenges for solid waste disposal. Since many medicines are either still active or have active byproducts, flushing is generally not advised.
There are options such as drug take-back programs through some pharmacies and Tomoka Landfill. There is also a disposal receptacle located at the Port Orange Police Department at 4545 Clyde Morris Boulevard.
The Knox Box should be installed on the exterior of the building, near the annunciator panel and/or zone map at approximately five feet up from the floor. To order a knox box click here.
Many lessons have been learned from previous experience and we would like to reinforce some guidelines for preparedness planning with you for your family’s safety:
The storm may cause little to severe hazards outdoors. Follow these simple safety guidelines to ensure for your safety:Stay off the roads immediately following the storm: It’s a common reaction following the storm to want to take a ride to look for damage that may have been caused; people are naturally curious. However, local government must quickly complete a city survey in an attempt to determine the needs of our residents. Because of this, fire and police vehicles will be traveling throughout the city and drive every road looking for hazards and doing a "windshield" damage assessment. This assessment is critical in determining resource needs and financial impact, which is important in the activation of FEMA assistance.
Because firefighters can and do get there first, and time is critical in a medical emergency. Every Port Orange Fire fighter is cross-trained in Emergency Medical Services. What does that mean to you, a citizen phoning 911? Simply read on...In the early days, fire stations were strategically located so the crews could quickly get to burning buildings. Obviously, time is an important aspect of firefighting, because flames can rapidly spread through a building. The ability to quickly respond to a fire provides more time to rescue people inside, and save property by suppressing the blaze in the early stages. It soon became apparent that the firefighter's ability to "get there fast" could be used for other types of emergency response, such as heart attacks, strokes and trauma.Four minutes is a critical time frame for someone who has experienced a heart attack, injury, or other illness that makes them stop breathing. The heart and brain have a better chance of full recovery they receive oxygen in four minutes or less. After that, a person can suffer brain damage or worse. Our firefighters, many of them educated to the level of paramedic, can use life saving techniques including defibrillation and medications to help prevent death or permanent injury. These life saving techniques are much more effective if they can get to a patient within the first four minutes.Each Port Orange Fire Station is part of a much larger, intricate dispatch system. The system is designed to provide adequate emergency coverage for the citizens who live here, by carefully managing response resources. Fire stations are not isolated or randomly located. They are strategically positioned to provide the best coverage with the least expenditure of resources.
Two reasons: First, these inspections are conducted by on-duty engine companies that must be ready to respond to an emergency call from the field. Second, an important part of the value of the public safety inspection is to familiarize your local firefighters with the buildings and businesses in Port Orange. While they check for hazards and consult with business owners on how best to eliminate or minimize the likelihood of a fire, they also familiarize themselves with access points and the layout of the facility.
We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to our apparatus to get more equipment and help protect the victim we are trying to stabilize. Many firefighters are killed or injured each year while working at incidents on streets and highways
Firefighters are very concerned about running over fire hoses because the hose can be damaged and any firefighter at the end of a nozzle will have the water interrupted and possibly cause injuries or death. It is not only dangerous, it is illegal.
Weeds and bushes should be kept three feet from fire hydrants for visibility and accessibility.
Although the number of residential and commercial fires has decreased over the years due to a variety of factors including improvements in construction, a greater public awareness of the risk factors leading to fires and a significant reduction in smoking nationwide, fires are only some of the emergencies to which the Fire Department responds. Nearly eighty percent of the Fire Department's emergency responses are, in fact, calls for medical aid, including illness/accidents at home and work, and injuries resulting from vehicle crashes. Other calls for emergency response involve hazardous materials releases, technical rescues, response to fire alarms and other calls for public assistance. Firefighters also spend much of their time maintaining equipment, doing routine public safety inspections for businesses, training for all types of emergency responses and filling out the reports and paperwork associated with these activities.
When you notice an approaching emergency vehicle, IMMEDIATELY pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop preferably one or two car lengths back from the intersection.
Most modern smoke detectors will chirp to alert you the batteries are low, you should replace the batteries and test your smoke detector. Smoke detectors can be purchased at any hardware or large commercial department store.
We recommend you change the batteries in your smoke detectors every 6 months, an easy way to remember is to change batteries when you reset your clock for daylight savings time.
No, city ordinance prohibits outside burning leaves within the city limits.
Firefighters work a 24-hour shift and must supply and pay for their own food. Often, you will see them at a grocery store in a fire engine. The only way the Port Orange Fire Department can ensure that our firefighters will respond and arrive in an average of less than 4 minutes is by using the vehicle they respond in -- with all our firefighters present and available. Sometimes they receive a call while shopping for food, which means they leave directly from the grocery store and have to come back later to finish their grocery shopping.
EMS run records are only available to the patient or authorized individuals. EMS reports are private and confidential medical information. A patient may request a report in person by producing a valid form of identification.
Most likely, when you see an emergency vehicle go lights and siren through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.
No, the Fire Department does not have personnel certified to assist in car seat installation.
The Port Orange Fire Department has automatic aid agreements with all of the departments in Volusia County. This agreement provides for the closest fire engines to respond in the event of an emergency and when additional resources are needed.
There are four basic types of fires. Portable extinguishers are labeled so that the most appropriate extinguisher is chosen for use on a specific type of fire. Portable extinguishers are labeled using standard symbols for the classes of fires. A slash through any symbol means: “that certain extinguisher should not be used on that certain type of fire.” A mission symbol means: “that certain extinguisher has not been formally tested for a given class of fire”.
Multi-purpose extinguishers i.e. ABC, may be used successfully on all three types of fires:
Always use the most appropriate extinguisher so that you don’t cause the fire to escalate (become worse) or endanger yourself or others.
No, the fire department does not service fire extinguishers. There are private fire protection companies that offer those services. They can be found in the phone book or internet search.
Portable fire extinguishers can be purchased at a wide variety of retail stores. Home improvement centers and hardware stores generally carry an adequate selection to choose from.