20 days past the due date, your account is subject to disconnection. You must contact us via phone or in person to restore your service.
Once your account has been tagged for disconnection, you will incur a $40 service charge whether your water is turned off or not. To re-connect service, you must have a zero balance. This includes any fees or outstanding bills that have been rendered, not just the past due balance.
Service will be restored same day if payment is made before 3 p.m. After 3 p.m., an additional charge of $40 will be applied for an after-hour service call.