What if my water was disconnected for non-payment?

20 days past the due date, your account is subject to disconnection.  You must contact us via phone or in person to restore your service.

Once your account has been tagged for disconnection, you will incur a $40 service charge whether your water is turned off or not.  To re-connect service, you must have a zero balance. This includes any fees or outstanding bills that have been rendered, not just the past due balance.  

Service will be restored same day if payment is made before 3 p.m.  After 3 p.m., an additional charge of $40 will be applied for an after-hour service call.

Show All Answers

1. How do I pay my water bill?
2. When is my payment due?
3. What if my payment doesn't go through?
4. What if I have a problem with mail?
5. What if my water was disconnected for non-payment?
6. Why is my water bill so high?
7. Can I get an adjustment for a water leak or pool fill?
8. How do I report meter leaks, water line leaks, water pressure or sewage backup problems?
9. What if I have a question about my drinking water?
10. What is reclaimed water?
11. What are the current water restrictions?
12. When is garbage pick-up?
13. Should I update my information?
14. How do I change my name?
15. What if the account holder is deceased?
16. What if a lien is issued against the property?
17. What do I do if I have filed bankruptcy?
18. What if the property is in foreclosure?
19. How do I contact customer service?