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1. Is a permit required for roof repair?
2. Is a permit required for replacement of sheathing that has been penetrated by a foreign object (e.g. tree limb) or a structural member has been damaged?
3. Is a roofing permit required for replacement of a roof covering greater than 30 square feet in area but not involving an entire roof section or can this work be performed under an alteration permit?
4. How much of my roof can I re-roof without having to re-roof the entire roof?
5. If a roofing permit is required for replacement of roof covering, other than what is deemed to be a roof repair, is the permit fee the same as if the entire roof covering is being replaced?

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1. How do I pay my water bill?
2. When is my payment due?
3. What if my payment doesn't go through?
4. What if I have a problem with mail?
5. What if my water was disconnected for non-payment?
6. Why is my water bill so high?
7. Can I get an adjustment for a water leak or pool fill?
8. How do I report meter leaks, water line leaks, water pressure or sewage backup problems?
9. What if I have a question about my drinking water?
10. What is reclaimed water?
11. What are the current water restrictions?
12. When is garbage pick-up?
13. Should I update my information?
14. How do I change my name?
15. What if the account holder is deceased?
16. What if a lien is issued against the property?
17. What do I do if I have filed bankruptcy?
18. What if the property is in foreclosure?
19. How do I contact customer service?

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1. What do I do if I want to plant flowers, shrubs or trees within 15 feet of the edge of the pavement on a City street?
2. Who do I call if my sewer is backing up?
3. What should I do if I accidentally damage a sanitary sewer lateral?
4. What types of things are unsafe to dispose of in the sewer system?
5. If I plan on doing any type of digging on my property, do I need to call someone to locate the water and sewer lines?
6. Can I do excavation work within 15 feet of the edge of the pavement of a City street?

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1. What is the “ISO”? What is the City of Port Orange’s ISO rating?
2. Does Port Orange Fire & Rescue have a Volunteer Fire Department?
3. How can I set up a tour of the fire station?
4. I am hosting a special event and I’d like a Firefighter to come speak to our group. Is anyone available for such an event?
5. How can I dispose of used paint, motor oil, and expired fire extinguishers?
6. Does the Port Orange Fire & Rescue Department offer CPR classes?
7. Can I get my blood pressure checked at the fire station?
8. Can I get assistance installing my smoke detector and changing the batteries in my smoke detector?
9. Do you have free smoke detectors available for city residents?
10. How do I obtain a fire report?
11. I’ve been calling, but no one is in the office.
12. My child has started several small fires recently. Is there anything I can do to deter him/her from doing this again?
13. Can fireworks be used in the City of Port Orange?
14. Which station covers my neighborhood?
15. How do I dispose of expired medications?
16. Where should the Knox Box be installed?
17. How do I prepare for a hurricane?
18. Why does a fire truck come when you call for an ambulance?
19. Why does the Fire Department bring the fire engine just for a simple inspection?
20. Why do you block traffic lanes at auto accidents, sometimes more lanes than necessary?
21. Why am I not supposed to drive over a firehose?
22. Why do I need to keep weeds and bushes away from fire hydrants on my property?
23. What other responsibilities do firefighters have other than fighting fires?
24. What should I do when I see or hear an emergency vehicle approaching when I'm driving?
25. My smoke detector is chirping, what does that mean?
26. How often should I change the batteries in my smoke detectors?
27. Can I burn leaves in my yard?
28. Why do firefighters shop at the local grocery stores?
29. How do I obtain a copy of an EMS report?
30. Sometimes I see emergency vehicles go through a red light at intersections and then, after they go through, they turn off their lights and siren and slow down. Why is this?
31. Does the Fire Department install car seats?
32. Why do I see fire trucks from neighboring communities in Port Orange on calls?
33. How do I select a fire extinguisher?
34. Does the fire department service fire extinguishers?
35. Where can I purchase a fire extinguisher?

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1. I want to apply for my Flood Insurance, now my insurance company is asking for an Elevation Certificate. Where can I get this?
2. My Insurance company says that I am in a Flood Zone, but I come to know from other sources that I am not in a Flood Zone, where do I find the correct information?
3. What does it mean when you say my property is in a particular Flood Zone?
4. What does it mean when you say that the Base Flood Elevation for my property is of this particular value?
5. When the chance of occurrence of Flood in one year is 1%, it is OK right? It is only a meager chance isn't it?

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1. Can I pay for my Business Tax Renewal online?
2. Do I need to register my business name?
3. Does the Zoning allow for the use?
4. How much does the Business Tax cost and how often do I pay for it?
5. I have a license already with the State of Florida. Do I still need one with the City of Port Orange?
6. What information will I need to bring in with me when applying for a Business Tax?

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1. I'd like to reserve a covered pavilion for my child's birthday party. Do you have any pavilions I can reserve?
2. Does Port Orange have any place where my dogs can run without a leash?
3. Can I bring alcohol into the parks?
4. How can I schedule the use of an athletic field?
5. Where do I call if I see a broken piece of playground equipment or other problem with one of the parks that may be a safety hazard?
6. Does Port Orange have a public swimming pool?
7. What time do the parks close?
8. Who do I call if I have a complaint or just need information on the parks?

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1. As a resident what am I responsible for if there is a leak?
2. What is a precautionary "Boil Water Notice"?
3. Why are precautionary "Boil Water Notices" issued?
4. Who do I call for poor water quality?
5. If I want to install a well for lawn sprinkling; what steps do I have to take?

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1. What is reclaimed water and is it safe?
2. Why doesn't everyone have access to reclaimed water?

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1. What is the status of Zika virus in Florida?
2. Do you think Zika virus will spread in Florida?
3. How can I protect myself and my family?
4. Why do people say that pregnant mothers should be aware of this virus?

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1. Who do I call with a question about garbage or recycling collection?
2. How can I find my collection schedule?
3. Where can I get a recycle bin?
4. When do I place my cart out for collection?
5. How do I schedule a bulk/large item pick up?
6. Who do I call to pay my utility bill?
7. Does the City provide service for disabled residents?