Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
A roof repair shall be limited to 30 square feet of shingles unless otherwise authorized by Building Official and does not involve replacement of sheathing or repair/replacement of structural components. No permit is required where the scope of work meets the criteria mentioned herein.
Yes. A permit is required for repairs to roof sheathing or structural components.
Yes. A roofing permit is required any time re-roofing is occurring over 30 square feet, and up to 25% of the roof area per FBCE 5th edition 708.1.1.
Up to 25% of the roof area per FBCE 5th edition 708.1.1. Over 25%, the entire roof must be re-roofed in any 12 month period.
Fee for roofing permit shall be as established in fee resolution by City of Port Orange.
Please visit our How to Pay My Bill page to learn how to make a payment.
Bills are due when rendered. 30 days past the statement date, your account is past due and a $10 late charge is applied to the account. 10 days after the past due date, your account is subject to disconnection. To avoid disconnection on past due balances, do not drop off payments, please call or stop by to make a payment
Payments made from invalid or insufficient accounts will be assessed returned charges and the payment must be resubmitted. Returned payments from past due or delinquent accounts will be disconnected without notice and subject to additional fees. Contact us immediately to avoid disruption in service.
Payments made from insufficient funds accounts will be assessed returned charges and the payment must be made by either cash, credit or debit card. 3 returned payments will place the account on a cash-only status for one year.
If you experience problems or delays through the postal service, sign up to receive a bill via email through our online website or through our office. If you do not receive a printed bill, you may also view your statement through our online payment website, available 24-hours a day or call our office during business hours 386-506-5720.
Please note that not receiving your bill does not relieve you of the responsibility to pay your bill. Payments received after the due date are subject to late penalties and disconnection of service.
10 days after the past due date, your account is subject to disconnection. You must contact us via phone or in person to restore your service.
Once your account has been tagged for disconnection, you will incur a $40 service charge whether your water is turned off or not. To re-connect service, you must have a zero balance. This includes any fees or outstanding bills that have been rendered, not just the past due balance.
Service will be restored same day if payment is made before 2 p.m. After 2 p.m., an additional charge of $40 will be applied for an after-hour service call.
A leaky toilet or faucet can result in thousands of gallons in water consumption on your monthly bill. Underground leaks may not be visible.
View the tips for detecting leaks (PDF) for more information.
The City will make an adjustment for the sewer portion of high water use with documentation of either repair of a leak or a pool fill. Please submit a Sewer Adjustment Form (PDF) to our office, along with any supporting documentation such as an invoice from a plumber, copies of receipts if you made the repairs yourself, or a pool company that did repairs on your pool.
Please note that submission of a form does not mean approval. Please allow 2-3 billing cycles for the adjustments to appear on your bill.
Contact Public Utilities at 386-506-5750.
Please visit our Water Quality page for all of your answers.
Please view the Reclaimed Water & Cross Connection brochure (PDF).
Please view our Current Water Restrictions page for all of your answers.
Please visit our Garbage & Recycling page for all of your answers.
Any time you change a phone number or email address, it is important to update your account. If you obtain a new state driver's license, please send us a copy of your license with your account number and note that you would like to update the license on account.
Your billing address and phone number may be changed through the address change request on the back of the bill stub or you may call us at 386-506-5720.
If you are recently married, divorced or have changed your name, we require the following:
Deposit refunds can only be issued in the name of the account holder. If the account holder is deceased, refunds will be issued to their estate. If the property is jointly titled, account deposits can be transferred to surviving spouses by completing a new service application (PDF) and providing a copy of the death certificate.
If a property owner defaults on paying more than 2 utility bills, a lien may be issued against the property. Lien charges will apply.
If you are purchasing a property, all liens must be paid in full before water service can begin for a new owner. Due to monthly availability charges, please be sure to request an updated lien search before closing on a property. To request a Lien Search, please contact the City Clerk's office at 386-506-5563.
If you have filed bankruptcy, please send us a "Discharge of Debtor" paperwork showing the date that you filed for bankruptcy and call us at 386-506-5720. You will need to pay a new deposit when you restart service.
Please view our Terminating Service page for information on foreclosure.
Monday - Friday 8 a.m. - 5 p.m., except Wednesday 8 a.m. - 4 p.m.
Please contact the Community Development Department at 386-506-5607 to find out what types of plants are permissible and what formal approvals may be necessary to do this.
Call 386-506-5795, our Wastewater Collection Division, Monday through Friday, between the hours of 7 a.m. to 3 p.m. At any other time, call 386-756-5380 or 386-506-5785.
If the damaged lateral is more than 15 feet from the edge of the paved street or if the damage is located between the house and the clean-out, then you will need to contact a local plumbing company to make the repairs. In other instances, call 386-506-5795, our Wastewater Collection Division, Monday through Friday, between the hours of 7 a.m. and 3 p.m. At any other time, call 386-756-5380 or 386-506-5785.
Explosive liquids or solids, fire hazard liquids or solids, grease, oils, whole blood, wood, glass, plastics, dyes, radioactive wastes, antifreeze, oxygen demanding products and biohazard substances including pesticides should not be disposed of in the sanitary sewer system.
The City of Port Orange does not perform utility locates for water, sewer and reclaimed water lines on private property. You will have to locate these lines yourself. However, you need to contact the One-Call Service at 800-432-4770, for other utilities to be located, if you are performing excavation work deeper than 10 inches. The One-Call Service is responsible to contact all local utility companies to locate their utilities for you. They have 48 hours to do so, after being contacted by the One-Call System, and they will use paint and flagging to mark the ground where their utilities exist. If you plan to dig within two feet of these marks, be very cautious, using hand tools only, in order to avoid damaging the buried utility lines. Due to the 48-hour notice, you will need to plan ahead and call in advance of your work.
If you are performing work deeper than 10 inches, you must notify the One-Call Service at 800-342-4770 to contact all local utility companies to locate their lines for you. After the One-Call Service has contacted them, utility companies have 48 hours to locate their lines. They will use paint and flagging to mark the ground where their utilities are buried. If you plan to dig within two feet of these marks, use extreme caution, using hand tools only, to avoid damaging the buried lines. Remember to plan ahead, due to the 48-hour notice.
Minor or major dirt filling or excavating operations within 15 feet of the edge of a street also requires a City right-of-way permit. Right-of-way permits are also required for construction efforts, such as installation of an additional driveway. Mailbox post installations do not require a permit, if done carefully with hand tools. However, any type of masonry mailbox or planter structure installation will require City Council approval of a Right-of-Way License Agreement and subsequently a right-of-way use permit. Please contact the Public Utilities Department at 386-506-5754 or 386-506-5757 for assistance with this permitting application process.
The ISO (Insurance Services Organization) is an advisory organization and the principal provider of rating and statistical information used by the insurance industry in the United States. Quality of public fire protection is one of the items of statistical information the ISO provides to the insurance industry. Under the PPC (Public Protection Class) program, the City of Port Orange has achieved a rating of 4 on a scale of 1 to 10, with 1 being the most desirable rating. Lower insurance rates are available as a City decreases its PPC rating.
No, our department is a career department that consists of 53 line firefighters and 6 administrative staff.
The Port Orange Fire & Rescue Department welcomes visitors to tour our stations. For large groups or specific dates and times, we request that you contact the Department at least one week before the day you would like to visit. We can normally accommodate all requests, however, due to training, maintenance, and inspection activities, we request that you call ahead. Arrangements can also be made for our firefighters to visit daycares, schools, senior care centers, and other facilities. Please contact our Administrative Assistant at 386-506-5902 or email [email protected] to make these arrangements.
Yes, our department is committed to ongoing public education and will be happy to send a representative to your function. Please call the Administrative Assistant at 386-506-5902 or email [email protected] at least a week prior to schedule your event.
Household hazardous waste can be disposed of at Tomoka Landfill just West of Daytona Beach. Residents are offered the opportunity to dispose of gasoline, paints, thinners/solvents, pool chemicals, fire extinguishers, and similar materials FREE!
Hazardous waste is defined as liquid, solid, contained gas, or sludge wastes that contain properties that are dangerous or potentially harmful to human health or the environment. For more information on the proper disposal of hazardous waste click here.
Yes, the department teaches community CPR course on the second Wednesday of each month.
Yes, our firefighters will be happy to assist you. Please visit any of our stations between the hours of 8:00 am to 8:00 pm for this service.
If you should need assistance with installation of a smoke detector or changing the batteries of a smoke detector, please call 386-506-5902.
From time to time various businesses and organizations will donate smoke detectors to our department for distribution to home owners who are senior citizens or who are financially unable to purchase them. Please call 386-506-5902 to see if you qualify and if smoke detectors are available!
Reports of fire incidents are available to the public by request. Please call Fire Department Administration at 386-506-5902 and request a report. Because the reports are computer generated, please notify the Fire Department in advance if you wish to obtain a copy. Please provide us with the date, time, and street address of the incident.
If you have an emergency, hang up and dial 911.
Administrative office hours are from 8:00 am to 5:00 pm, Monday to Friday. During those hours, we make every effort to make sure that someone is available to answer the Administrative telephone lines. However, there may be times when the telephones are extremely busy and there may be a delay in answering your call.
Early attention to this problem is extremely important. Our Fire Marshal also actively participates in the Youth Firesetting and Prevention Program. Please contact the fire marshal at 386-506-5905 to obtain further information regarding this program.
No, except for authorized public displays, fireworks are illegal to possess or discharge inside the city limits of Port Orange.
View a map of the City's fire zones (PDF).
Medicines and medical waste present unique challenges for solid waste disposal. Since many medicines are either still active or have active byproducts, flushing is generally not advised.
There are options such as drug take-back programs through some pharmacies and Tomoka Landfill. There is also a disposal receptacle located at the Port Orange Police Department at 4545 Clyde Morris Boulevard.
The Knox Box should be installed on the exterior of the building, near the annunciator panel and/or zone map at approximately five feet up from the floor. To order a knox box click here.
Many lessons have been learned from previous experience and we would like to reinforce some guidelines for preparedness planning with you for your family’s safety:
The storm may cause little to severe hazards outdoors. Follow these simple safety guidelines to ensure for your safety:Stay off the roads immediately following the storm: It’s a common reaction following the storm to want to take a ride to look for damage that may have been caused; people are naturally curious. However, local government must quickly complete a city survey in an attempt to determine the needs of our residents. Because of this, fire and police vehicles will be traveling throughout the city and drive every road looking for hazards and doing a "windshield" damage assessment. This assessment is critical in determining resource needs and financial impact, which is important in the activation of FEMA assistance.
For more information on Hurricanes and Disaster Preparedness, visit the Brevard County Emergency Managementwebsite.
Because firefighters can and do get there first, and time is critical in a medical emergency. Every Port Orange Fire fighter is cross-trained in Emergency Medical Services. What does that mean to you, a citizen phoning 911? Simply read on...In the early days, fire stations were strategically located so the crews could quickly get to burning buildings. Obviously, time is an important aspect of firefighting, because flames can rapidly spread through a building. The ability to quickly respond to a fire provides more time to rescue people inside, and save property by suppressing the blaze in the early stages. It soon became apparent that the firefighter's ability to "get there fast" could be used for other types of emergency response, such as heart attacks, strokes and trauma.Four minutes is a critical time frame for someone who has experienced a heart attack, injury, or other illness that makes them stop breathing. The heart and brain have a better chance of full recovery they receive oxygen in four minutes or less. After that, a person can suffer brain damage or worse. Our firefighters, many of them educated to the level of paramedic, can use life saving techniques including defibrillation and medications to help prevent death or permanent injury. These life saving techniques are much more effective if they can get to a patient within the first four minutes.Each Port Orange Fire Station is part of a much larger, intricate dispatch system. The system is designed to provide adequate emergency coverage for the citizens who live here, by carefully managing response resources. Fire stations are not isolated or randomly located. They are strategically positioned to provide the best coverage with the least expenditure of resources.
When you dial 911 for a medical emergency, expect a Davenport fire truck. The expertise that they bring is truly lifesaving.
Two reasons: First, these inspections are conducted by on-duty engine companies that must be ready to respond to an emergency call from the field. Second, an important part of the value of the public safety inspection is to familiarize your local firefighters with the buildings and businesses in Port Orange. While they check for hazards and consult with business owners on how best to eliminate or minimize the likelihood of a fire, they also familiarize themselves with access points and the layout of the facility.
We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to our apparatus to get more equipment and help protect the victim we are trying to stabilize. Many firefighters are killed or injured each year while working at incidents on streets and highways
Firefighters are very concerned about running over fire hoses because the hose can be damaged and any firefighter at the end of a nozzle will have the water interrupted and possibly cause injuries or death. It is not only dangerous, it is illegal.
Weeds and bushes should be kept three feet from fire hydrants for visibility and accessibility.
Although the number of residential and commercial fires has decreased over the years due to a variety of factors including improvements in construction, a greater public awareness of the risk factors leading to fires and a significant reduction in smoking nationwide, fires are only some of the emergencies to which the Fire Department responds. Nearly eighty percent of the Fire Department's emergency responses are, in fact, calls for medical aid, including illness/accidents at home and work, and injuries resulting from vehicle crashes. Other calls for emergency response involve hazardous materials releases, technical rescues, response to fire alarms and other calls for public assistance. Firefighters also spend much of their time maintaining equipment, doing routine public safety inspections for businesses, training for all types of emergency responses and filling out the reports and paperwork associated with these activities.
When you notice an approaching emergency vehicle, IMMEDIATELY pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop preferably one or two car lengths back from the intersection.
Most modern smoke detectors will chirp to alert you the batteries are low, you should replace the batteries and test your smoke detector. Smoke detectors can be purchased at any hardware or large commercial department store.
We recommend you change the batteries in your smoke detectors every 6 months, an easy way to remember is to change batteries when you reset your clock for daylight savings time.
No, city ordinance prohibits outside burning leaves within the city limits.
Firefighters work a 24-hour shift and must supply and pay for their own food. Often, you will see them at a grocery store in a fire engine. The only way the Port Orange Fire Department can ensure that our firefighters will respond and arrive in an average of less than 4 minutes is by using the vehicle they respond in -- with all our firefighters present and available. Sometimes they receive a call while shopping for food, which means they leave directly from the grocery store and have to come back later to finish their grocery shopping.
EMS run records are only available to the patient or authorized individuals. EMS reports are private and confidential medical information. A patient may request a report in person by producing a valid form of identification.
Most likely, when you see an emergency vehicle go lights and siren through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.
No, the Fire Department does not have personnel certified to assist in car seat installation.
The Port Orange Fire Department has automatic aid agreements with all of the departments in Volusia County. This agreement provides for the closest fire engines to respond in the event of an emergency and when additional resources are needed.
There are four basic types of fires. Portable extinguishers are labeled so that the most appropriate extinguisher is chosen for use on a specific type of fire. Portable extinguishers are labeled using standard symbols for the classes of fires. A slash through any symbol means: “that certain extinguisher should not be used on that certain type of fire.” A mission symbol means: “that certain extinguisher has not been formally tested for a given class of fire”.
Multi-purpose extinguishers i.e. ABC, may be used successfully on all three types of fires:
Always use the most appropriate extinguisher so that you don’t cause the fire to escalate (become worse) or endanger yourself or others.
No, the fire department does not service fire extinguishers. There are private fire protection companies that offer those services. They can be found in the phone book or internet search.
Portable fire extinguishers can be purchased at a wide variety of retail stores. Home improvement centers and hardware stores generally carry an adequate selection to choose from.
City of Port Orange requires that all development permit applications for that in a Special Flood Hazard Area must be submitted with an Elevation Certificate. All the Elevation Certificates thus submitted are organized in the City's database. Anyone who is in need of an Elevation Certificate should call the Port Orange Engineering Division of Community Development at 386-506-5607.
The City of Port Orange is authorized to provide the Flood Zone Information for any property within the City. Residents with questions regarding the flood zone of their property should call the Port Orange Engineering Division of the Department of Community Development for a Flood Zone determination at (386) 506-5665. In some cases a survey of the property may need to be provided for exact determination. The processing of Flood Zone determination requests is a service offered to residents of the City of Port Orange free of charge as part of the City's participation with FEMA in the NFIP.
This information is based on the FEMA Flood Insurance Rate Maps (FIRMs), which are developed after conducting a detailed Hydrologic Engineering analysis called the Flood Insurance Study. In this analysis the chances of occurrence of a flood are also determined statistically. For example, when we say that a property is in a 100-year Flood Zone, this means that statistically the chance of occurrence of Flood on this property is, in one year is 1% or greater and is never less than 1%.
Base Flood Elevation is the elevation of the crest of a 100-year flood. This elevation is there for your property only if your property is affected by a 100-year flood or worse flood. For example, if it is said that the Base Flood Elevation for your property is 7 feet. This means that 100-year flood or worse flood occurs on your property, and the crest height of the 100-year floodwaters on your property is 7 feet. The concept of Base Flood is to ensure that all properties are protected to the same degree against flooding.
Well, this chance of flood occurrence is designated as the Special Flood Hazard Area by FEMA in the Flood Insurance Rate Maps, which is the highest hazard designation. This can cause confusion for people not familiar with statistics. Another way of looking at the same type of flood, by statistics, is that the chance of occurrence of the same flood some time during the life of a 30-year mortgage is 26%.
Yes. If your business is able to be renewed online, you will be provided a pin number in your Business Tax renewal letter.
If no pin number is shown, please visit us at the Community Development Department located on the 2nd floor of 1000 City Center Circle in City Hall, or you can mail payment by check. Please remember to include your State License with return renewal letter and payment.
If you have any questions, please call 386-506-5613.
Under Florida Statutes a business can be named for the individual without registration of the business name. (Ex. John Smith Business) The business name does need to match the individual's formal first and last name. If you choose to use a name other than your formal full name, a Fictitious Registration with the Florida Department of State, Division of Corporations is required. Registration can be completed online at Sunbiz.
Interactive Zoning Map
Fees vary based upon the classification your business is assigned. Classifications are determined by the type of service or services offered. Business Tax Receipts are paid for on a yearly basis. Renewals are mailed July 1st and all Business Tax Receipts expire September 30th.
Yes, all business located with in the City of Port Orange are required to obtain a Business Tax Receipt. Any occupation that is required to hold a state license must provide a copy of their license with the application package and at renewal. A Business Tax Receipt cannot be released until the state license or certification is provided.
A detailed list of items required to complete the Business Tax process is included in the Commercial or Home Based Business Tax Application and Information packages.
Yes we do. We have four parks that have covered pavilions that can be reserved for a fee. Those parks are Buschman Park, All Children's Park, Airport Road Park, and Riverwalk Park.
To fill out the rental application please visit the Port Orange Gymnasium, 4655 City Center Circle, between 8 a.m. and 5 p.m, Mon-Fri.
For more information call 386-506-5851.
Yes, Seemor Dog Park located at 5959 South Spruce Creek Road allows dogs to run without a leash.
No, alcohol is prohibited in all parks. For more information, contact us at 386-506-5851.
Scheduling an athletic field for use is done through the Athletics Department. Please call 386-506-5855.
To report a problem during normal business hours, please call 386-506-5853. If you are calling after hours, please call 386-756-7400.
The Port Orange YMCA has a pool, contact them at 386-760-9622.
All the parks close at dusk except where there are lighted courts or athletic fields being used. Contact us at 386-506-5851 for more information.
Please call our Parks Department at 386-506-5851 to file a complaint or if you need information.
The resident is responsible for any leaks past the City meter.
A "Boil Water Notice" is an official public notification that is required by law, informing those affected to boil their water that is used for cooking or drinking for one to three minutes as a precautionary measure. During this time, our staff collects water samples in the affected area, and performs bacteriological tests to determine that the water is safe to drink. While the "Boil Water Notice" is in effect, the water may be used for bathing and similar purposes. The "Boil Water Notice" will usually be hand delivered in the form of a paper flyer, but may be issued via TV, radio and newspapers when large areas are impacted. The notice will be in effect until a flyer or media broadcast is issued, informing the affected public that the "Boil Water Notice" has been rescinded. Contact us at 386-506-5750 for more information.
A "Boil Water Notice" is issued when water pressure in an affected area falls below 20 p.s.i. When pressure falls to this level there is the potential of back-siphonage and cross-contamination of the water system. Events that may cause low pressure are water main breaks, high service pump failure or planned construction of water lines. When these events occur, a "Boil Water Notice" is issued as a precautionary measure, and is in effect until bacteriological samples have been taken, analyzed and the results indicate that the water is safe to drink. After two consecutive days of bacteriological tests have passed, the "Rescinding of Boil Water Notices" are distributed.
If you have any water quality concerns, such as taste, odor, color, etc, you can call the water treatment plant, 386-756-5380. A treatment plant operator will answer any questions you may have and respond to your complaint promptly.
Get a well permit from Volusia County Environmental Management. Please call 386-254-4612 for more information. Yes, you need a permit even if you are going to pump from a retention pond. Well drilling companies get the permit as part of their service when they drill a well.
Reclaimed water involves taking what we once considered to be wastewater, giving it a high degree of treatment, and using the resulting high quality reclaimed water for a new beneficial use. The City of Port Orange uses its reclaimed water for irrigation of residential lawns, golf courses, athletic fields and road medians. Extensive treatment and disinfection ensure that public health and the quality of the environment are protected.
There simply isn't enough of it to supply everyone. It takes five wastewater customers to supply one reclaimed water customer.
The Aedes aegypti mosquito, the type of mosquito that spreads the Zika virus, is present in Florida and throughout the southern United States. The current number of travel-associated cases of Zika virus in Florida can be found at Florida Health.
From learned experience with dengue virus and chikungunya virus in Florida, which are spread by the same mosquito, travelers who come back infected can infect local mosquito populations. With what we know from dengue and chikungunya, it is very unlikely we will have large outbreaks of Zika virus in the United States. One major reason for this is we have better constructed housing with air conditioning and intact screens that protect us from being bitten by mosquitoes in our homes.
When locally acquired mosquito-borne illness is present, the health department works closely with mosquito control to stop further transmission of the virus of concern. Mosquito control and the health department jointly provide public education whenever possible as well since it is very important all residents cooperate and drain containers on their property at least weekly to help successfully control this mosquito.
The Florida Department of Health urges Florida residents and visitors to protect themselves from all mosquito-borne illnesses by draining standing water; covering their skin with repellent and clothing; covering windows with screens; and other basic Drain and Cover precautions.
The Ministry of Health of Brazil has reported an increase in the numbers of newborns with microcephaly as well as other poor pregnancy outcomes in areas experiencing Zika virus outbreaks. The U.S. Centers for Disease Control (CDC) is conducting research to further characterize the relationship between Zika virus and poor pregnancy outcomes. Additional studies are planned to learn more about the risks of Zika virus infection during pregnancy. There are many causes of microcephaly in babies, including genetic abnormalities.
Call the Customer Service line at 386-506-5575
Click on the link below, click on view schedule and enter your address.
You can call Waste Pro at 386-492-8855 or Public Works at 386-506-5575 if you need further assistance.
Residents should use the recycle bins for recyclables collection. You can request a recycle bin at the City of Port Orange Public Works yard located at 407 Virginia Ave.
Collection carts should be placed curbside by 7:00 a.m. on your scheduled collection day. Carts should be at least 3-5 feet away from your utilities boxes, mail- box, trees, gas or water meters, fire hydrants, cars, sprinkler heads, or any other damageable property. If you have an extenuating circumstance and need help with determining the proper placement of your collection carts, please contact Waste Pro at 386-492-8855 or Public Works at 386-506-5575 to ensure collection.
Solid waste too big, bulky, or heavy to fit into the trash cart is considered bulk trash and should be schedule for pick up. Click on the link for the Request Tracker.
Call the Utility Billing Department line at 386-506-5720. You can click on the link to easily Pay Your Utility Bill online.
Upon request, door service to handicapped residents will be provided if there are no able-bodied persons in the household. Requests, along with a doctor’s statement, should be submitted to: Solid Waste Manager, 407 Virginia Avenue, Port Orange, FL 32127 or faxed by your Doctor to (386) 756-5365.