Opening Email Record Requests

Most requests for emails will be delivered in a PDF Portfolio format. This type of PDF, while compatible with many PDF viewers, works best with the latest version of Adobe Reader or Adobe Acrobat on a PC. PDF portfolios do not work on tablets or smartphones.

To open the PDF portfolio, follow the directions below:

  1. Download and install the latest version of Adobe Reader or Adobe Acrobat from Adobe's website.
  2. Download the PDF portfolio from JustFOIA and save it to your computer.
  3. Open Adobe Reader or Adobe Acrobat.
  4. Click File > Open > and select the PDF portfolio that you downloaded.
  5. If there is an attachment to the email, a link to the attachment will be just below the subject and date in the email header

Requests that result in a large number of emails or attachments will be delivered in PST format. A PST file is a Microsoft Outlook data file. In order to open these files, you need Microsoft Outlook installed. Click here for a guide on how to open a PST file in Microsoft Outlook.

You can also look for a free PST viewer application on the internet, as there are several. However, the City cannot recommend one application over another.