File a Complaint

Citizens are encouraged to bring forward legitimate grievances regarding misconduct by any Port Orange Police Department employee. If you have a general complaint, problem, suggestion or praise you would like to tell us about and do not wish to be contacted, please use the online feedback form.  However, specific complaints concerning misconduct should be documented on a Citizen Complaint Form.  The form requires Adobe Acrobat Reader to download.  The form is also available in the Port Orange Police Department lobby.

This complaint form is to be made available to any citizen who wishes to file a complaint.  The person who is making the complaint must complete the form in its entirety. While we prefer that complaints be signed and notarized, we will accept your complaint without a signature or a requirement that you meet with a supervisor to thoroughly discuss your complaint. We encourage you to meet with a supervisor to discuss your complaint, as many times a complaint may be resolved to your satisfaction at the supervisor level. If you elect to sign the complaint form, your signature must be notarized. Any Notary Public can notarize this form. Anyone who needs assistance in completing the complaint form should call Records at (386) 506-5801 or the non-emergency dispatch at (386) 248-1777 and ask for a Port Orange Police Department Supervisor.  The completed and notarized form must be submitted at the front desk of the Port Orange Police Department or mailed to the Port Orange Police Department at 4545 Clyde Morris Blvd. Port Orange, FL 32129 or given directly to any supervisor of the Port Orange Police Department. Unsigned forms may be returned in the same manner.  The complainant should be sure to leave a phone number and e-mail address in the space indicated on the complaint form. Important: The assigned investigator will contact you using the phone number and e-mail address provided.

An investigator will contact the complainant as soon as practical after receiving the complaint, usually within three days of receiving the complaint.  Investigations are to be completed within 60 days of receiving the complaint.  In order to preserve the integrity of the process, all investigations of misconduct are based on sworn testimony given in writing and in recorded sworn oral interviews. In the interest of fairness, it is important that Florida Statutes 837.06 and 775.082-083 are understood by anyone making an official statement in connection with an official investigation.  Florida Statute 837.06 reads in part: Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of their official duty shall be guilty of a misdemeanor of the second degree. False statements will be referred to the Florida State’s Attorney’s Office for criminal prosecution. Further, if the allegations against the officer are Not Sustained, the accused has the right to pursue civil recourse against the complainant.