Starting Service

Existing Location Customers

For customers starting service at an existing location, not requiring any additional installation, it only takes a simple telephone call. Same day service is available for all orders placed before 1 p.m. daily.

Emergency Connections

Emergency connections can be done after 1 p.m. for an additional service charge.

Service Orders

Service orders will be taken up to 10 business days before your needed start date.

Start Service

To start service we require the following information:
  • Full name (no abbreviations or initials)
  • Driver's license / state identification number
  • Proof of ownership if you own the property (i.e. signed and witnessed settlement statement or recorded deed) For renters, we need a signed and witnessed lease via fax at 386-506-5711 or brought into the office.
  • For commercial service -the business name as it appears on your occupational license and corporate papers, as well as your federal tax identification number.


We require a deposit on all accounts. The City of Port Orange does not accept letters of credit or Dunn & Bradstreet Ratings. The deposit required is based on two factors, meter size and location ownership status. All deposits earn interest based on current market rates.

We post an interest credit to your account during the September billing cycle annually. Your deposit remains on the account as long as the account is active and is refunded only upon termination. When you have terminated your account, we will deduct your final bill from your deposit prior to issuing a refund.