The City’s Finance Department handles all of the financial aspects of the city, including: accounting, payroll, accounts receivable, investments, budget and, purchasing.

The Customer Service Division (386-506-5720) provides for the establishment of water, sewer, garbage and drainage service to our residential and commercial customers. Customer Service is responsible for utility billing and assisting with problems encountered by any of our 24,000 utility accounts. Residential developmental impact fees for all new construction or expansion within the City and our service area are also calculated and collected by Customer Service. Commercial impact fees are calculated by submitting your plans to the Department of Community Development.

Office and drive-in hours are Monday thru Friday 8:00 AM to 5:00 PM except Wednesday 8:00 AM to 4:00 PM. and closed during city government observed holidays.

To start most services, you can call our office during business hours at 386-506-5720. A deposit is necessary for all active service and must be paid at the time service is started. For your convenience, the deposit can be paid over the phone by credit card or in the office by cash, credit card, check, or money order. Developmental Impact Fees and deposits for new service, a sprinkler meter or reclaimed water installation requires a personal visit and pre-payment before we install service.

Paying your bill:

Paying online - For your convenience, you can pay with a credit card online. Just go to www.port-orange.org . Scroll down and click on wallet icon under “Utility Bills Online.” See your utility bill for your PIN number. Click on the Green Utility Billing Online Logo above to begin registering. Enter your utility account number (dash included) and the PIN number you received on your utility bill. Click the Sign On button. After you register, you must follow the link in the email you receive back and sign in to enable your account. Once you have completed this one-time set-up, payments may be made with Visa, MasterCard, American Express, or Discover online.

Paying by mail - Each of our bills includes a payment envelope for your convenience. The address on the envelope routes your payment to our bank-processing center. Please include your billing stub with your payment. For your protection, please include your service account number on your check, in the event your billing stub becomes lost or separated from your check, it will assure proper credit. We do not recognize the postmark date but the actual day received as your payment date.

Paying in person - For those who wish to make payments in person, you may visit our office at 1000 City Center Circle . The City maintains a night drop box in the drive-in window area for payments made by check or money order, after hours. The City will not be responsible for any cash placed in the drop box.

Automatic Fund Transfer - The easiest and most convenient way to make your utility payment is by automatic fund transfer, AFT. AFT electronically withdraws your payment from your checking or savings account. You still receive a bill but, it is now a statement of how much is being withdrawn from your account and when your payment is being made. For more information and application contact Utility Customer Service at (386) 506-5720.

Credit Card Payment – Visa, MasterCard, American Express, and Discover are accepted either in person, over the telephone, or online for payment.

Starting service:

For customers starting service at an existing location, not requiring any additional installation, it only takes a simple telephone call. Same day service is available for all orders placed before 1:00 P.M. daily. Emergency connections can be done after 1:00 P.M. for an additional service charge. Service orders will be taken up to 10 business days before your needed start date.

To start service we require the following information:

• full name (no abbreviations or initials)
• driver’s license / state identification number
• social security number (or equivalent for Canadian citizens and non-resident aliens)
• proof of ownership if you own the property (i.e. contract for sale and purchase, deed, or settlement statement) via fax at 386-506-5711 or brought into the office.
• for commercial service -the business name as it appears on your occupational license and corporate papers, as well as your federal tax identification number.

We require a deposit on all accounts. The City of Port Orange does not accept letters of credit or Dunn & Bradstreet Ratings. The deposit required is based on two factors, meter size and location ownership status. All deposits earn interest based on current market rates. We post an interest credit to your account during the September billing cycle annually. Your deposit remains on the account as long as the account is active and is refunded only upon termination. When you have terminated your account, we will deduct your final bill from your deposit prior to issuing a refund.

The Purchasing Division:

A City is in effect many businesses, which include governmental and proprietary operations working together, whose primary goal is measured by how well they serve their customers, the residents. An important function of the City’s Finance Department is that of the Purchasing Division led by the Purchasing Coordinator. The Purchasing Coordinator’s job is to direct and coordinate all purchasing, within the City, handle all public bids, assist with the writing of specifications, and insure that all Federal, State and Local guidelines are met and complied with. It is the Purchasing Division’s primary purpose to acquire goods and/or services at the best possible price, consistent with required specifications, from responsible vendors so that proper and efficient operations exist within the City. In other words, obtaining everything from paper clips and tanker trucks to architectural and engineering services. The Purchasing Division enhances City operations so that the City may provide the best service possible. This is accomplished through procedures bound together by ethics, integrity and intelligence.

The City of Port Orange has become a participant with DemandStar.com. To access bid information go to the vendor bid information page. The Purchasing Division is located on the first floor of City Hall and is always open to new ideas, products, services and the companies that provide such.

Garbage and Recycling instructions:

• Household garbage is collected 2 days each week.
• Pick up occurs on all holidays except Christmas.
• Place in water tight plastic bags or garbage cans with handles. The limit is 5, 32 gallon capacity containers, weighing no more than 40 pounds filled. Place material curbside by 7:00 a.m. on your collection days. Make sure you pick up a schedule when you sign for your utility services.
• Do not dispose of hazardous waste, motor oil or batteries with your household garbage. For information on how to properly dispose of these materials, please contact the hazardous waste line 386-947-2952.
• Appliances, furniture and used tires are picked up with your household garbage.
• Recycling is collected 1 day each week. An additional bin is available from Public Works/City Yards located at 407 Virginia Avenue.
• Newspapers only, please place on the bottom of the bin. Glass bottles and jars, please rinse. Aluminum/metal cans, please rinse. Plastics, #1 and #2 please rinse, remove lid and crush. If an item is left in your bin after pick up, the item is not currently recyclable.
• Yard waste is collected Wednesday each week.
• Bag or box grass cuttings and leaves. All piles/bundles totaling 5 cubic yards in size or under will be picked up.
• Service for the handicapped. For at the door pick up, a request and doctor’s statement must be submitted. Contact the Public Works Department at 386-506-5575 for information.

General Accounting handles all other aspects of the Finance Department. Questions can by forwarded to General Accounting by calling 386-506-5700.